Information & Policies

Terms of Service:

Upon purchase, you agree to all of Dead Oak Crafts, LLC policies. You understand that each item is handcrafted and may contain minor imperfections that sometimes exist in handcrafted items. You understand that handcrafted items can sometimes exceed the stated turnaround time due to supply issues. You agree that you have read all policies. If you have any questions please email us at

Business Hours:

Business Days are Monday - Friday 8am-5pm. Any shipments are referenced in this time format. Any emails may not be necessarily responded to outside of these hours.

Tumbler Care:

Tumblers should be handwashed only, and never placed in the dishwasher.

While they are durable, Please avoid dropping to reduce risk of damage.

Tumblers are stainless steel and are not microwave safe.

Candle Care:

  • Always burn candles within sight.
  • Keep candles away from flammable objects.
  • Keep candles out of reach of children and pets.

Candle Burning Instructions:

Trim wick to 1/4" before lighting. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface. Do not burn candle for more than 4 hours at a time. Stop use when only 1/4" of wax remains. Inspect candle prior to each burning to make sure wick is trimmed prior to lighting and that candle is free of any wick debris.


Return Policy:

Returns on items are not accepted unless the item is defective. Please contact me within 7 days for any items that arrive damaged. Please include a picture of the damaged item as well as pictures of the package in the condition it arrived.

If a refund needs to be processed, a refund processing fee of 10% will be deducted from the refund amount. Any and all shipping charges are non-refundable.

Shipping Policy:

Shipping Times: Shipping delivery times are set by the postal carrier (USPS) or shipping service (UPS/FEDEX/DHL) and are out of our control once we ship a package. It is not unheard of that a package might arrive after the scheduled delivery.

Shipping is calculated by weight and if any miscalculation occurs in an amount greater than $2, we will send an invoice to the email that is on file through your shopify.

International Fees:

Dead Oak Crafts is not responsible for any additional fees incurred for a package after it is shipped. Fees vary by carrier and all customs fees, duty fees, brokerage fees, etc. are the responsibility of the customer.

Shipping fees include a small handling fee to cover shipping supplies and materials. 

Privacy Policy:

Dead Oak Crafts, LLC will not share, sell or trade your information with any outside sources.